Rhapsody.com: poor service
Un Rhapsody.com avis client de l'utilisateur GetHuman GetHuman-vensent de novembre 29, 2017
Background on GetHuman-vensent's case
GetHuman: GetHuman-vensent - can you tell our other Rhapsody.com customers when your case took place?
GetHuman-vensent: Yes I can. It was afternoon, on novembre 28.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vensent a list of common Rhapsody.com problems)
GetHuman-vensent: "Lower my bill" was why I was trying to call.
GetHuman-vensent's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vensent: poor service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-vensent: problem continues after * weeks. poor customer service, don't return calls when promised, can't speak English well enough to be understood or to understand the issue. Hang ups, disconnect, discontinued tickets all with continuous calls and emails. Thinking seriously about discontinuing service after more than * years.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
GetHuman-vensent: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vensent: I'd give them a one out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
GetHuman-vensent: For that I would say one out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
GetHuman-vensent: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Rhapsody.com pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vensent taken from his Rhapsody.com customer service problem that occurred on novembre 28, 2017.