Rhapsody.com: I was disconnected twice without speaking to ag...

Un Rhapsody.com avis client de l'utilisateur GetHuman ~mav86nois de novembre 28, 2017

Background on ~mav86nois's case

GetHuman: ~mav86nois - can you tell our other Rhapsody.com customers when your case took place?
~mav86nois: Sure. It was middle of the night, on novembre 18.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
~mav86nois: I used the 866-597-5505 number I found for on the GetHuman Rhapsody.com customer phone number page I was on: Rhapsody.com Customer Service Phone Number
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mav86nois a list of common Rhapsody.com problems)
~mav86nois: "Change plan" was why I was trying to call.

~mav86nois's review of Rhapsody.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mav86nois: I was disconnected twice without speaking to agent. Cannot login because too many people using Rhapsody. Pitiful, but the company takes my money despite having too many customers.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~mav86nois: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mav86nois: I'd give them a four out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~mav86nois: For that I would say one out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~mav86nois: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Rhapsody.com pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~mav86nois taken from his Rhapsody.com customer service problem that occurred on novembre 18, 2017.

Rhapsody.com

1.50 of 5 stars | 46 reviews

~mav86nois's Rhapsody.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rhapsody.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rhapsody.com in any way.

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