Aer Lingus: They have a problem

Un Aer Lingus avis client de l'utilisateur GetHuman GetHuman-v_wolter de décembre 4, 2017

Background on GetHuman-v_wolter's case

GetHuman: GetHuman-v_wolter - can you tell our other Aer Lingus customers when your case took place?
GetHuman-v_wolter: Yeah. It was middle of the night, on novembre 24.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
GetHuman-v_wolter: I used the 516-622-4226 number I found for on the GetHuman Aer Lingus customer phone number page I was on: Aer Lingus Customer Service Phone Number
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-v_wolter a list of common Aer Lingus problems)
GetHuman-v_wolter: "Complaint" was why I was trying to call.

GetHuman-v_wolter's review of Aer Lingus customer service

GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-v_wolter: They have a problem
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-v_wolter: Was on hold for ** min, when a recording came on and said their office was now closed. : -( Tried calling them again in the morning, only this time I was on hold for over an hour...still no human was available to answer the line. Waiting a couple hours more to try again, now the line has a busy signal. Prior to making any of these calls, I also tried to conduct my business through their website, but for whatever reason there were technical difficulties. Now, I'm going to submit my * for them to call me back, but I'm not hopeful. I'm paying over $*,*** for each of my tickets, and they're coach seats, for horrible customer service. At this point I'm ready to cancel these tickets because if this airline can't handle a simple customer call, what would happen during an emergency? What a joke. And also, there music they make you listen to while you're on hold *****!!! What more can I say?
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
GetHuman-v_wolter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-v_wolter: I'd give them a two out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
GetHuman-v_wolter: For that I would say five out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
GetHuman-v_wolter: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Aer Lingus pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-v_wolter taken from his Aer Lingus customer service problem that occurred on novembre 24, 2017.

Aer Lingus

4.00 of 5 stars | 39 reviews

GetHuman-v_wolter's Aer Lingus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Aer Lingus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Aer Lingus in any way.

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