Aer Lingus: Me and my ** year old mother where in Dublin ai...

Un Aer Lingus avis client de l'utilisateur GetHuman ~Edward Thomas de novembre 25, 2017

Background on ~Edward Thomas's case

GetHuman: ~Edward Thomas - can you tell our other Aer Lingus customers when your case took place?
~Edward Thomas: Yup. It was morning, on novembre 23.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
~Edward Thomas: I used the 516-622-4226 number I found for on the GetHuman Aer Lingus customer phone number page I was on: Aer Lingus Customer Service Phone Number
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~Edward Thomas a list of common Aer Lingus problems)
~Edward Thomas: "Cancel flight" was why I was trying to call.

~Edward Thomas's review of Aer Lingus customer service

GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Edward Thomas: Me and my ** year old mother where in Dublin airport at half * in the morning and cos of bad wind the plane didn't take off that was grand so the next one was at * and every one was assured that a bigger plane was taking off and that was okay. That's the last we heard they just changed times and gates they gave us vouchers that wasn't worth the paper their printed on. * o'clock that night a phone rang and a passenger picked up the phone and asked can they send some one down to let everyone know what was going on and no one came *.** that night and we had to ask a woman cleaning their to ring some one so she rang here boss to get some one down to let everyone know ** o'clock that night snotty little **** came down and we all asked what her name was and she just said her name was Mary she wouldn't give her full name and got the air port cops for every one . I will never fly with AIR LINGUS organisation again how they treated people on the ** of Jan flying to Edinburgh is disgracefull .
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~Edward Thomas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Edward Thomas: I'd give them a three out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~Edward Thomas: For that I would say two out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~Edward Thomas: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Aer Lingus pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Edward Thomas taken from his Aer Lingus customer service problem that occurred on novembre 23, 2017.

Aer Lingus

4.00 of 5 stars | 39 reviews

~Edward Thomas's Aer Lingus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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