Aer Lingus: waited ** minutes. Asked to speak to supervisor...
Un Aer Lingus avis client de l'utilisateur GetHuman ~frustrated de novembre 23, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Aer Lingus customers when your case took place?
~frustrated: Yup. It was morning, on novembre 15.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Aer Lingus problems)
~frustrated: "Complaint" was why I was trying to call.
~frustrated's review of Aer Lingus customer service
GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: waited ** minutes. Asked to speak to supervisor. Was told supervisor would ring me back. Waited * hour. Called back. Was told supervisor was now out to lunch. Reassured I would be called back. Still waiting.
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a five out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~frustrated: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Aer Lingus pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Aer Lingus customer service problem that occurred on novembre 15, 2017.