GetHuman:GetHuman-morris - pouvez-vous dire à nos autres Vodafone clients quand votre cas a eu lieu?
GetHuman-morris:Yes. C'était morning, le novembre 26.
GetHuman:Avez-vous contacté Vodafone, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Vodafone courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-morris une liste de problèmes Vodafone courants)
GetHuman-morris:"Technical support" était la raison pour laquelle j'essayais to call.
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Vodafone de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-morris:Struggling to understand if Vodafone understands loyalty
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/26/17?
GetHuman-morris:Firstly, I lost my phone on a flight to Ireland, on the **th August on the **th I reported my phone lost ,I felt this issue better dealt with on my return to the UK on the **th August. Unfortunately I was involved in an accident shortly after arriving on holiday where I received * stitches to my left forearm. On my return to the UK I went for an upgrade and thought this was dealt with on **th August, however my handset did not arrived as expected. I had to then make several more calls to Vodafone about how best to deal with the situation, and more worryingly, I've had to pay £*.** per minute for each of these calls. As I was in severe pain due to the injuries I received, I requested that my husband converse with Vodafone with my authority, regarding the upgrade, I thought I had dealt with this issue sufficiently, until several calls later on Saturday **th August, when I unfortunately discovered that none of my calls were recorded and more worrying was that my order for a replacement phone was not placed! Again I ended making numerous calls to Vodafone to try and address this issue. I am now told my order was not placed and I had to start all over again. I have now been told I will not receive a handset until Wednesday *ndSeptember! *I feel very let down by Vodafone right now. My husband has had to fly abroad to Chicago on the **th leaving me at home alone with no phone and feeling very vulnerable, especially in light of my current injury. I am horrified at the way I have been treated, especially after explaining to every staff member I spoke to (At least ** staff). I also feel I was deliberately cut off on some occasions! This, at the very least is the worst experience I have had to deal with as a customer on any level…. I am both ashamed and embarrassed at how your staff treated me, my injuries will heal, however I have huge concerns for the way you are treating costumers who may have long term disabilities and find themselves in a similar situation…. An example of this is, when I was being read out the legal conditions she laughed out loud on several occasions. I strongly suggest you review training for those staff who are dealing with the general public, as no one should have to be put through my experience and hand over their hard earned money to such a poor providers. I have always advocated for Vodafone as good phone provider, however the above experience has dramatically changed my opinion.* *I have also just been informed by my landline provider the cost of calling Vodafone on Saturday **th August was £**.**, I would like you to reimburse me this cost. *Throughout this whole experience I have had to activate my travel and health insurances, which have been outstanding, unfortunately I have not had the same experience from Vodafone.*Please explain to me what over ** years of being a loyal customer of Vodafone means, as I am seriously struggling to understand what loyalty you as an organization have to me….**Update is **nd of September, my handset finely arrived only to find they sent me the wrong sim card! After speaking to Vodafone customer services I am told they will only reimburse £** pounds only and I will receive the correct sim card on Friday *th September*Account number: XXXXXXXX
GetHuman:Quantifions votre expérience en contactant Vodafone. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Vodafone?
GetHuman-morris:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-morris:Je leur donnerais un one sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Vodafone à résoudre rapidement et efficacement votre problème?
GetHuman-morris:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres Vodafone clients?
GetHuman-morris:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Vodafone pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-morris tirés de son Vodafone problème de service client survenu le novembre 26, 2017.