Virgin Atlantic: There's no point pressing the option that 'gets...

Un Virgin Atlantic avis client de l'utilisateur GetHuman ~Anonymous de novembre 17, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Virgin Atlantic customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on novembre 8.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
~Anonymous: I used the 800-862-8621 number I found for on the GetHuman Virgin Atlantic customer phone number page I was on: Virgin Atlantic Customer Service Phone Number
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Virgin Atlantic problems)
~Anonymous: "Flight delayed" was why I was trying to call.

~Anonymous's review of Virgin Atlantic customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: There's no point pressing the option that 'gets you through to a human the fastest', because that human will just have to transfer you the the department you wanted in the first place. So, first you'll have to wait a short time for the human you wanted, and then you'll have to wait for whatever length of time you would have been waiting in the first place.
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
~Anonymous: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Virgin Atlantic pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Virgin Atlantic customer service problem that occurred on novembre 8, 2017.

Virgin Atlantic

3.50 of 5 stars | 50 reviews

~Anonymous's Virgin Atlantic Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Atlantic, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Atlantic in any way.

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