Straight Talk: phone deactivated
Un Straight Talk avis client de l'utilisateur GetHuman GetHuman-amcolve de novembre 30, 2017
Contexte du cas de GetHuman-amcolve
GetHuman:GetHuman-amcolve - pouvez-vous dire à nos autres Straight Talk clients quand votre cas a eu lieu?
GetHuman-amcolve:Yup. C'était middle of the night, le novembre 23.
GetHuman:Avez-vous contacté Straight Talk, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Straight Talk courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-amcolve une liste de problèmes Straight Talk courants)
GetHuman-amcolve:"Complaint" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-amcolve sur le Straight Talk service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Straight Talk de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-amcolve:phone deactivated
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/23/17?
GetHuman-amcolve:I had an iPhone *s and it got exposed to water so I bought the straight talk LG Sunrise. I successfully transferred my phone number over and was able to use the phone for a month. After a month the phone wouldn't go past the power on screen. So I bought another phone and transferred my number to it. Unfortunately this phone didn't work in my area. I took it back and exchanged it for the LG Destiny. I went to transfer my number and it assigned me a completely new number. I called tech support and they tried to port the number to my SIM card. They could not so they deactivated my phone and sent me a new SIM card and told me to call back when I received that new SIM card. I called when I got the SIM card and the lady misunderstood me and assigned me a new number (she sounded in a rush to get me off the phone). I called back and got a guy and he was very helpful. Sent me another SIM card and when it arrived I was able to successfully activate my phone with the desired number. My phone worked for the entire month of October. I was able to make and receive calls and texts. I purchased a service card ********** and went to add the card **********. After I input the pin number the system ended my phone call without confirmation of added airtime. I called back and tried to add the pin again and was told it had already been used. So I called tech support. I spent ** minutes with a guy who then told me he couldn't help me after ** minutes and transferred me to a lady. At this time they made sure to tell me that I needed to enter the correct phone number I was trying to activate in the future. Funny. I called from the exact phone as I have always done. The lady said she was working on it and at the end of our call said to wait ** minutes before powering my phone back on and attempt to make a call. I did this and nothing. I tried this for an hour. I went to Walmart Wireless and they called. A lady was able to reactivate my phone and it worked for two days. I called again ********** and was told that my number was never ported over to the SIM card (Which is untrue because my phone worked an entire month). She then ported my number over and told me to wait ** minutes and turn off and on and make a call. It's been two days and my phone still does not work. I am now out $** for the first phone the LG Sunrise, $** for the LG Destiny and $** for my service card. All I want is my service active with the phone number I've used the past two years with straight talk. ******UPDATE:**PROBLEM FIXED ********** **:** AM BY MARIA.***We will see how long this lasts.
GetHuman:Quantifions votre expérience en contactant Straight Talk. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Straight Talk?
GetHuman-amcolve:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-amcolve:Je leur donnerais un five sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Straight Talk à résoudre rapidement et efficacement votre problème?
GetHuman-amcolve:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres Straight Talk clients?
GetHuman-amcolve:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Straight Talk pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-amcolve tirés de son Straight Talk problème de service client survenu le novembre 23, 2017.