Social Security: It took ** calls to get a live person. She then...

Un Social Security avis client de l'utilisateur GetHuman ~BobbyK de novembre 27, 2017

Background on ~BobbyK's case

GetHuman: ~BobbyK - can you tell our other Social Security customers when your case took place?
~BobbyK: Yeah. It was afternoon, on novembre 21.
GetHuman: Did you reach out to Social Security, and if so, how?
~BobbyK: I used the 800-772-1213 number I found for on the GetHuman Social Security customer phone number page I was on: Social Security Customer Service Phone Number
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~BobbyK a list of common Social Security problems)
~BobbyK: "Update Account Info" was why I was trying to call.

~BobbyK's review of Social Security customer service

GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BobbyK: It took ** calls to get a live person. She then refused to take a fraud report. I asked for her supervisor. Her name was Loren. She then put me on hold, then back to the computer chain again, which then hung up. I've wasted over * hours on this.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~BobbyK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BobbyK: I'd give them a one out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~BobbyK: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~BobbyK: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Social Security pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~BobbyK taken from his Social Security customer service problem that occurred on novembre 21, 2017.

Social Security

2.34 of 5 stars | 147 reviews

~BobbyK's Social Security Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Social Security, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Social Security in any way.

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