Social Security: It took ** calls to get a live person. She then...
Un Social Security avis client de l'utilisateur GetHuman ~BobbyK de novembre 27, 2017
Background on ~BobbyK's case
GetHuman: ~BobbyK - can you tell our other Social Security customers when your case took place?
~BobbyK: Yeah. It was afternoon, on novembre 21.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~BobbyK a list of common Social Security problems)
~BobbyK: "Update Account Info" was why I was trying to call.
~BobbyK's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BobbyK: It took ** calls to get a live person. She then refused to take a fraud report. I asked for her supervisor. Her name was Loren. She then put me on hold, then back to the computer chain again, which then hung up. I've wasted over * hours on this.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~BobbyK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BobbyK: I'd give them a one out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~BobbyK: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~BobbyK: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Social Security pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~BobbyK taken from his Social Security customer service problem that occurred on novembre 21, 2017.