OnStar: This call center in the Philipines has poor lan...

Un OnStar avis client de l'utilisateur GetHuman ~David Mac Donald de novembre 20, 2017

Background on ~David Mac Donald's case

GetHuman: ~David Mac Donald - can you tell our other OnStar customers when your case took place?
~David Mac Donald: Yes. It was late at night, on novembre 18.
GetHuman: Did you reach out to OnStar, and if so, how?
~David Mac Donald: I used the 888-466-7827 number I found for on the GetHuman OnStar customer phone number page I was on: OnStar Customer Service Phone Number
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~David Mac Donald a list of common OnStar problems)
~David Mac Donald: "Loyalty program" was why I was trying to call.

~David Mac Donald's review of OnStar customer service

GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Mac Donald: This call center in the Philipines has poor language capabilities and broken communicications.It can only harm On Stars service and reputation.Totallydisappointed in GM for going overseas
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~David Mac Donald: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Mac Donald: I'd give them a four out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~David Mac Donald: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~David Mac Donald: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour OnStar pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~David Mac Donald taken from his OnStar customer service problem that occurred on novembre 18, 2017.

OnStar

3.71 of 5 stars | 43 reviews

~David Mac Donald's OnStar Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OnStar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OnStar in any way.

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