Been onstar customer for * years. Needed roadsi...

Un OnStar avis client de l'utilisateur GetHuman GetHuman-255145 de novembre 27, 2017

Background on GetHuman-255145's case

GetHuman: GetHuman-255145 - can you tell our other OnStar customers when your case took place?
GetHuman-255145: Yes I can. It was middle of the night, on novembre 25.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman-255145: I used the 888-466-7827 number I found for on the GetHuman OnStar customer phone number page I was on: OnStar Customer Service Phone Number
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-255145 a list of common OnStar problems)
GetHuman-255145: "Update Account Info" was why I was trying to call.

GetHuman-255145's review of OnStar customer service

GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-255145: Been onstar customer for * years. Needed roadside assistance and finally just gave up . Explaining that I had a flat tire was even a hard task for them to comprehend.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
GetHuman-255145: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-255145: I'd give them a three out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
GetHuman-255145: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
GetHuman-255145: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour OnStar pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-255145 taken from his OnStar customer service problem that occurred on novembre 25, 2017.


3.71 of 5 stars | 43 reviews

GetHuman-255145's OnStar Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OnStar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OnStar in any way.

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