OnStar: I have a problem understanding why I can't add...

Un OnStar avis client de l'utilisateur GetHuman ~Stan Keeler de novembre 24, 2017

Background on ~Stan Keeler's case

GetHuman: ~Stan Keeler - can you tell our other OnStar customers when your case took place?
~Stan Keeler: Yup. It was late at night, on novembre 21.
GetHuman: Did you reach out to OnStar, and if so, how?
~Stan Keeler: I used the 888-466-7827 number I found for on the GetHuman OnStar customer phone number page I was on: OnStar Customer Service Phone Number
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~Stan Keeler a list of common OnStar problems)
~Stan Keeler: "Special Assistance" was why I was trying to call.

~Stan Keeler's review of OnStar customer service

GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stan Keeler: I have a problem understanding why I can't add minutes and have them expire at the same time as the OnStar instead of having to make two phone calls. Also when you give a price to include taxes and other fees. I should be able to add service and make it effective when the prior service expires not have take a loss if I forget to call. I also would rather get a bill with the choices that I can understand easier and send a check back. It may come a time that with that exemption that I have it is simpler to use my cell phone. I would love to have a response from you.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~Stan Keeler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stan Keeler: I'd give them a five out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~Stan Keeler: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~Stan Keeler: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour OnStar pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Stan Keeler taken from his OnStar customer service problem that occurred on novembre 21, 2017.

OnStar

3.71 of 5 stars | 43 reviews

~Stan Keeler's OnStar Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OnStar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OnStar in any way.

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