OnStar: I had a horrible experience. A ten minute ride...

Un OnStar avis client de l'utilisateur GetHuman ~frumiemas de novembre 20, 2017

Background on ~frumiemas's case

GetHuman: ~frumiemas - can you tell our other OnStar customers when your case took place?
~frumiemas: Yeah. It was middle of the night, on novembre 13.
GetHuman: Did you reach out to OnStar, and if so, how?
~frumiemas: I used the 888-466-7827 number I found for on the GetHuman OnStar customer phone number page I was on: OnStar Customer Service Phone Number
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~frumiemas a list of common OnStar problems)
~frumiemas: "Change booking" was why I was trying to call.

~frumiemas's review of OnStar customer service

GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frumiemas: I had a horrible experience. A ten minute ride from Newark airport to my home in Staten Island took * *** hours!!! they lost track of my car, told me to turn when I couldn't on the * & *, and then hung up the phone on me when I complained!!! I want money for wasted gas and wear and tear and a refund!
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~frumiemas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frumiemas: I'd give them a two out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~frumiemas: For that I would say three out of five.
GetHuman: And finally- any advice for other OnStar customers?
~frumiemas: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour OnStar pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~frumiemas taken from his OnStar customer service problem that occurred on novembre 13, 2017.

OnStar

3.71 of 5 stars | 43 reviews

~frumiemas's OnStar Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OnStar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OnStar in any way.

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