Had OnStar factory installed in my last vehicle...
Un OnStar avis client de l'utilisateur GetHuman ~OnStarGal de novembre 22, 2017
Background on ~OnStarGal's case
GetHuman: ~OnStarGal - can you tell our other OnStar customers when your case took place?
~OnStarGal: Yup. It was evening, on novembre 13.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~OnStarGal a list of common OnStar problems)
~OnStarGal: "Cancel Account" was why I was trying to call.
~OnStarGal's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OnStarGal: Had OnStar factory installed in my last vehicle (owned ** yrs) & never had a issue. I bought a new car that doesn't offer OnStar, so I bought the FMV mirror. In the last * months, my account was deactivated (not by me), reactivated & given * different phone numbers for my car. Trying to reach customer service on the phone is awful. The service through the mirror is better, but unless you have an emergency, you get a rep who barely speaks English. Waiting for a supervisor to call me back... apparently none were available to talk when I called.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~OnStarGal: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OnStarGal: I'd give them a five out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~OnStarGal: For that I would say two out of five.
GetHuman: And finally- any advice for other OnStar customers?
~OnStarGal: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour OnStar pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~OnStarGal taken from his OnStar customer service problem that occurred on novembre 13, 2017.