OnStar: Called to renew subscription. Could not get my...

Un OnStar avis client de l'utilisateur GetHuman GetHuman-401646 de novembre 22, 2017

Background on GetHuman-401646's case

GetHuman: GetHuman-401646 - can you tell our other OnStar customers when your case took place?
GetHuman-401646: Sure. It was middle of the night, on novembre 18.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman-401646: I used the 888-466-7827 number I found for on the GetHuman OnStar customer phone number page I was on: OnStar Customer Service Phone Number
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401646 a list of common OnStar problems)
GetHuman-401646: "Cancel booking" was why I was trying to call.

GetHuman-401646's review of OnStar customer service

GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401646: Called to renew subscription. Could not get my previous pricing. Did not think that a senior citizen (**yrs), using the service appoximately **-** times a year should not have a reasonable discount. Isn't there someway to track use and calculate a senior price?
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
GetHuman-401646: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401646: I'd give them a two out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
GetHuman-401646: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
GetHuman-401646: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour OnStar pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401646 taken from his OnStar customer service problem that occurred on novembre 18, 2017.

OnStar

3.71 of 5 stars | 43 reviews

GetHuman-401646's OnStar Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OnStar, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OnStar in any way.

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