Sanam Rent a Car L.L.C. (National Car Rental...
Un National Car Rental avis client de l'utilisateur GetHuman GetHuman-canada7 de novembre 29, 2017
Contexte du cas de GetHuman-canada7
GetHuman:GetHuman-canada7 - pouvez-vous dire à nos autres National Car Rental clients quand votre cas a eu lieu?
GetHuman-canada7:Sure. C'était morning, le novembre 25.
GetHuman:Avez-vous contacté National Car Rental, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients National Car Rental courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-canada7 une liste de problèmes National Car Rental courants)
GetHuman-canada7:"Change booking" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-canada7 sur le National Car Rental service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients National Car Rental de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-canada7:Sanam Rent a Car L.L.C. (National Car Rental )**PO Box *****, Dubai, UAE**Tel: **** * **** *****Fax: **** * **** **********@***.com**www.national-ae.com***When renting, the desk attendant was texting on his phone and looking at papers and ignored me when I walked up. I finally had to ask him to give me service.** **He was painfully slow as the line built up behind us. He said * of my credit cards were declined even though I have used all the cards recently in Saudi. It took forever to get the car.** **He blocked a ****AED deposit even though the rental agreement showed ****AED and was very argumentative when questioned about it.** **When examining the car for damage, he wouldn't let me write down additional scratches. I had to grab the damage report from him and write the additional scratches I found. He kept saying, wash the car first and then come back and report scratches.** **Once in the car, after every stop when I I had to keep pushing on the accelerator until finally the car would jump forward* it wouldn't accelerate smoothly.** **Once on the highway headed to downtown Dubai, the low tire pressure warning came on while I was on a * lane highway. I had to search out an air pump in an unknown town and found that every tire was low on air. I filled every tire evenly to **psig but the warning light never went off the whole * days.** **Two days later in Dubai, we were trying to exit a parking garage and there was a delay because of traffic so I was stopped on the incline out of the garage.** **The automatic transmission let the car slide backwards down the slope and I almost hit a very expensive car behind. The guy honked and then came out of his car to yell at me that I almost hit his car.**For several minutes on the slope waiting for traffic to clear I had to hold the brake to keep from rolling backward.** **When I was finally able to exit the garage when traffic cleared, I was pulling up the slope and a warning went off that the transmission was too hot and I needed to pull over. This was in the busiest portion of Dubai during the holiday evening and there was of course no place to pull over.** **When we arrived to drop off the car, there was no sign indicating the National drop off so I went past and got stuck at the parking exit gate. It wouldn't open so I could circle around because it said I hadn't pay. Many cars behind were honking and I had to back up but there was no way to get back to the National dropoff.** **The National guy finally came after we called and I was telling him about all our problems. He was trying to blame everything on me and was most discourteous, the same as the National rep when we rented the car.** **I have rented vehicles all over the world but never have a experienced so many problems with a vehicle and the staff. My wife is traumatized by the experience of driving in a new country in the traffic and wondering if this car is safe.
GetHuman:Quantifions votre expérience en contactant National Car Rental. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème National Car Rental?
GetHuman-canada7:Je leur donnerais un one sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-canada7:Je leur donnerais un four sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de National Car Rental à résoudre rapidement et efficacement votre problème?
GetHuman-canada7:Pour cela, je dirais three sur cinq.
GetHuman:Et enfin, des conseils pour les autres National Car Rental clients?
GetHuman-canada7:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour National Car Rental pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-canada7 tirés de son National Car Rental problème de service client survenu le novembre 25, 2017.