McDonald's: I spoke to a person and did not have to wait ex...

Un McDonald's avis client de l'utilisateur GetHuman ~Ann de novembre 15, 2017

Background on ~Ann's case

GetHuman: ~Ann - can you tell our other McDonald's customers when your case took place?
~Ann: Yup. It was middle of the night, on novembre 10.
GetHuman: Did you reach out to McDonald's, and if so, how?
~Ann: I used the 800-244-6227 number I found for on the GetHuman McDonald's customer phone number page I was on: McDonald's Customer Service Phone Number
GetHuman: And which of these common McDonald's customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann a list of common McDonald's problems)
~Ann: "Cancel a reservation" was why I was trying to call.

~Ann's review of McDonald's customer service

GetHuman: So how would you sum up your experience for GetHuman's McDonald's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann: I spoke to a person and did not have to wait extremely long. However, although, he took all the pertinent info regarding my concerns for * locations, all he could do was tell me he'd be forwarding the info i gave to the regional offices and they would be contacting me. He could not tell me how soon that would be or transfer me to someone further up the chain.
GetHuman: Let's quantify your experience contacting McDonald's. On a scale of 1 to 5, how easy is it go get help on a McDonald's problem?
~Ann: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann: I'd give them a five out of five on communication.
GetHuman: And what about McDonald's's ability to quickly and effectively address your problem?
~Ann: For that I would say four out of five.
GetHuman: And finally- any advice for other McDonald's customers?
~Ann: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour McDonald's pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann taken from his McDonald's customer service problem that occurred on novembre 10, 2017.

McDonald's

1.50 of 5 stars | 28 reviews

~Ann's McDonald's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like McDonald's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with McDonald's in any way.

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