Google Ads: refund
Un Google Ads avis client de l'utilisateur GetHuman GetHuman-nasimma de décembre 9, 2017
Contexte du cas de GetHuman-nasimma
GetHuman:GetHuman-nasimma - pouvez-vous dire à nos autres Google Ads clients quand votre cas a eu lieu?
GetHuman-nasimma:Yes. C'était late at night, le décembre 1er.
GetHuman:Avez-vous contacté Google Ads, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Google Ads courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-nasimma une liste de problèmes Google Ads courants)
GetHuman-nasimma:"None of those really matches why I wanted to call Google Ads that day." était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-nasimma sur le Google Ads service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Google Ads de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-nasimma:refund
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 12/01/17?
GetHuman-nasimma:to whom it may concern*I am writing this to introduce the dispute which I was involved in with the other party, Google Adwords, for * months from December **** to May **** with an unsuccessful result.*I created an account on google adwords (https:**adwords.google.com) in December **** and paid $**.** for advertising my website. They provided the service for that whole amount and then I loaded my account by paying $**** for the same service (click-based advertising) then they immediately suspended my account without providing any explanation and clarification of what the reason was. I filled out their online complaint form and they emailed me saying that they would refund me $*,***.** within a week which never happened. Therefore, I opened a dispute on the whole $**** with my credit card company and had them look into the case. I also, in the meanwhile, kept filling out the complaint form on Google Adwords website but every time received the same auto generated template said that somebody would contact me soon. Moreover, I had numerous unsuccessful attempts to reach out to the phone number that I found online to talk to their customer service representatives but there was no actual person there to talk to the callers and every time a recorded voice asked me to fill out the online complaint form. After more than * month and half from the date that I received the email saying they would process my refund of $*,***.** within a week, some so called google adwords supervisor called me with a thick Indian accent at night. He mentioned that they could not process my refund as google adwords had already cancelled my account and the cancellation was because they was not able to verify my billing address which I am ***% sure was correct! He also mentioned that at that point I would have to follow up the case with my credit card company which is Macys credit card!! *During the whole * months that I opened the dispute, Macy did not send me even a single letter to update me of the status of the dispute. They even did not request me for any proof to back up my case. I myself had to ask them four times to send me a letter of proof request so that I could provide the email that Google adwords had sent me regarding my refund. I doubt they have even any idea what the process of a dispute is. They extended my dispute duration which normally is *-* months to * months saying that the other party had not been communicating with them. At the end, they closed the dispute and sent me a paper letter said “Due to amount of time that has elapsed since this charge was first billed, we no longer have source to obtain credit for this charge”. *I want to file a legal lawsuit for both Google adwords-that had charged me for $**** for a service that was never provided and I want my whole $**** back- and Macys- that terribly treated me as a customer at whose service they were. Macys made several false promises by saying that they would cancel this charge and resolve the issue. They wasted my whole * months and put me into stressful situations multiple times- by making me talk to numerous customer service agents, supervisors, managers, making me explain the whole story numerous times, putting me on lengthy holds for more than **-** minutes every time. Every month before my minimum payment was due I had to call them to explain the whole story and make sure whether I was still fine if I did not make the minimum payment. Because they were a mess, they mentioned I would not have to make any payments as long as the whole amount was under dispute but there was a time I received a phone call from a collecting company. They gave me a hard time by what they mentioned. It is worth mentioning that Macys agents tricked me to open this credit card by saying that they were American express while they were not, but I realized it too late after I had applied for it. Their rank is * star out of *. I just want to know what my chances of winning are.**Regards,*Nasim
GetHuman:Quantifions votre expérience en contactant Google Ads. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Google Ads?
GetHuman-nasimma:Je leur donnerais un three sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-nasimma:Je leur donnerais un two sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Google Ads à résoudre rapidement et efficacement votre problème?
GetHuman-nasimma:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres Google Ads clients?
GetHuman-nasimma:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Google Ads pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-nasimma tirés de son Google Ads problème de service client survenu le décembre 1er, 2017.