Citibank: person on the other end wouldn't our couldn't a...
Un Citibank avis client de l'utilisateur GetHuman ~sheesh de novembre 28, 2017
Background on ~sheesh's case
GetHuman: ~sheesh - can you tell our other Citibank customers when your case took place?
~sheesh: Sure. It was middle of the night, on novembre 27.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~sheesh a list of common Citibank problems)
~sheesh: "Complaint" was why I was trying to call.
~sheesh's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sheesh: person on the other end wouldn't our couldn't answer my questions. could not direct me to a real human person at an actual bank that i could walk in and see. refused to tell me whether the office answering the *** number is in my country or some other country. **aternatively, emailed for some info and received a form letter that was just indecipherable and didn't address the specific questions i had.**and this, in a situation where I am trying to give them money. IMAGINE the difficulty I would have in a situation where maybe they thought I should owe them money.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~sheesh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sheesh: I'd give them a three out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~sheesh: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank customers?
~sheesh: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Citibank pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~sheesh taken from his Citibank customer service problem that occurred on novembre 27, 2017.