eBay: Darlene, YOU never called me as you promised. I...
Un eBay avis client de l'utilisateur GetHuman GetHuman-drayremr de décembre 1er, 2017
Contexte du cas de GetHuman-drayremr
GetHuman:GetHuman-drayremr - pouvez-vous dire à nos autres eBay clients quand votre cas a eu lieu?
GetHuman-drayremr:Yeah. C'était middle of the night, le novembre 30.
GetHuman:Avez-vous contacté eBay, et si oui, comment?
GetHuman-drayremr:J'ai utilisé un help page que j'ai trouvé sur la page d'informations de contact du service client GetHuman eBay:Contacter le service client eBay GetHuman:Et lequel de ces problèmes clients eBay courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-drayremr une liste de problèmes eBay courants)
GetHuman-drayremr:"Refunds and Returns" était la raison pour laquelle j'essayais to contact.
L'avis de GetHuman-drayremr sur le eBay service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients eBay de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-drayremr:Darlene, YOU never called me as you promised. I was on the phone and finally after ** minutes of ...
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/30/17?
GetHuman-drayremr:Darlene, YOU never called me as you promised. I was on the phone and finally after ** minutes of being transfered I ended up with RANDY in the Leaedership Team . He is the only one who understood my situation. He said he could see the problem and was going to need to do a MANUAL CORRECTION which could take ** hours. He also said he would get back with me. As of now I do not have any messages or phone calls from him and nothing has been applied to my bank account. PLEASE CALL ME *** *** **** OR EVEN BETTER , GET RANDY TO CALL ME FROM HIS DEPARTMENT. After * people looking at the transaction, he said he saw what had happened .---according to RANDY I sold a guitar Buyer paid with paypal buyer did not like the guitar I could not transfer money to my account buyer was to receive a refund, but due to a glitch they could not give it to him SO they debited my account for the price of the guitar. I NEVER RECEIVED ANY MONEY FOR THIS GUITAR AS I COULD NOT ACCESS IT. Randy in the leadership department looked and saw the problem. He told me he was going to do a manual correction on the account and this would take place in ** hours. Nothing has happened yet . As of yesterday , I am now receiveing yet another debit for **.** out of my bank account for a "PREAPROVED PAYMENT" There has been no preaproved payment and nothing has been pre approved Somebody please call me . I am tired of being ripped off. Randy has not called me yet . Previous Message Follows ------------------------- Hello Curran Papan, Thanks for your call about your account..I tried to call you but couldn't reach you with the following phone number ***-***-****Attempted to contact you to discuss the issue with item number ************. If you have any questions or concerns, we'll be happy to help you. To contact us:*. Click "Help & Contact" at the top of most eBay pages.*. Click the "Contact eBay" tab. You may be asked to sign in.*. Select the topic that best describes your issue, and we'll show you how to contact us. Thank youDarlene eBay Customer Service Representative
GetHuman:Quantifions votre expérience en contactant eBay. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème eBay?
GetHuman-drayremr:Je leur donnerais un three sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-drayremr:Je leur donnerais un four sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de eBay à résoudre rapidement et efficacement votre problème?
GetHuman-drayremr:Pour cela, je dirais three sur cinq.
GetHuman:Et enfin, des conseils pour les autres eBay clients?
GetHuman-drayremr:Essayez de les traiter tôt dans la journée ou plus tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour eBay pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-drayremr tirés de son eBay problème de service client survenu le novembre 30, 2017.