GetHuman:GetHuman-smudger - pouvez-vous dire à nos autres Vodafone (UK) clients quand votre cas a eu lieu?
GetHuman-smudger:Sure. C'était middle of the night, le novembre 29.
GetHuman:Avez-vous contacté Vodafone (UK), et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Vodafone (UK) courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-smudger une liste de problèmes Vodafone (UK) courants)
GetHuman-smudger:"Change plan" était la raison pour laquelle j'essayais to call.
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Vodafone (UK) de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service.
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/29/17?
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service over the period of my contract starting *th March ****. The contract was for two mobile phones on a pay monthly contract.**The first I realised that there were problems with my contract*s was on receipt of my July **** bill. I hadn’t received any text message to state that my first * months unlimited data had come to an end, which, via a telephone conversation with Vodafone, I was informed I should have received. It then became apparent that I hadn’t been commenced the tariff I had agreed to and I wasn’t receiving my H M Forces discount.**The contract I believed to be on was £** pcm (reduced to £** pcm with Forces discount), giving **gb data. Instead I was on a contract only giving *gb data and without Forces discount.**I had my first case with Vodafone opened on *th July **** after my call to try and rectify the above-mentioned problems. At this time I was put back onto unlimited data for the following * months to compensate the problems until the case was resolved. My second case against Vodafone opened on **th July **** after a further complaint by myself and when I was first cut off by Vodafone as my bill hadn’t been paid. I was told not to pay anything, on the *th July ****, as the bill should be cleared, case resolved and put on my originally agreed contract.**After one of my tens of telephone conversations over this horrendous period I’ve spent with Vodafone I was informed, *th January ****, that NIETHER of these cases raised, *th and **th July ****, have been looked at since being raised and currently stand OPEN. This I believe to be completely unsatisfactory.**I was informed in late November **** and I agreed that Vodafone would credit my account with **% of my account outstanding balance and I would be contacted by Vodafone to set up monthly payments to pay the remainder, clear my balance and close the case*s. This, I have been told is what needs to happen so that I can finally go onto my originally agreed contract*s, tariffs. Apparently tariffs can’t be changed when a case is ongoing. Again I was given unlimited data for both phones for all the problems caused. Vodafone did none of this, only £*** was credited and I have never been contacted.**Each time I call Vodafone I am always passed from department to department. Last night, *th January ****, I was on the phone for *hr **mins, I spoke to * different people including a gentleman from ‘Vodafone Trade’, I believe now that I will be charged for that call although it was your billing department that put me through to them. I was cut off * times and generally the call was a complete waist of time. However, the last lady I spoke to happened to be the most helpful Vodafone employee I have spoken to over the past ** months, believe me I have spoken to a lot!**This whole situation has caused lots of worry and a considerable amount of time has been spent trying to sort the problem with Vodafone. It has also taken my unblemished *** credit rating down to *** and this is simply not good enough.
GetHuman:Quantifions votre expérience en contactant Vodafone (UK). Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Vodafone (UK)?
GetHuman-smudger:Je leur donnerais un four sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-smudger:Je leur donnerais un five sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Vodafone (UK) à résoudre rapidement et efficacement votre problème?
GetHuman-smudger:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres Vodafone (UK) clients?
GetHuman-smudger:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Vodafone (UK) pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-smudger tirés de son Vodafone (UK) problème de service client survenu le novembre 29, 2017.