Shame on Time Warner -Downgraded my existing In...
Un Time Warner avis client de l'utilisateur GetHuman GetHuman-sunil_a de novembre 29, 2017
Background on GetHuman-sunil_a's case
GetHuman: GetHuman-sunil_a - can you tell our other Time Warner customers when your case took place?
GetHuman-sunil_a: Sure. It was afternoon, on novembre 23.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sunil_a a list of common Time Warner problems)
GetHuman-sunil_a: "Account Access" was why I was trying to call.
GetHuman-sunil_a's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sunil_a: Shame on Time Warner -Downgraded my existing Internet speed
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-sunil_a: They Increased my monthly Internet fee by saying that promotional period is over and when I called to customer service requesting to keep the same billing amount they downgraded my Internet speed. I have been a loyal TW internet customer for many years, but I think they don't respect and do not want to retain customers. I am highly disappointed the way the downgraded my Existing Internet Speed
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-sunil_a: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sunil_a: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-sunil_a: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-sunil_a: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Time Warner pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sunil_a taken from his Time Warner customer service problem that occurred on novembre 23, 2017.