Sprint Corporate Care: Buy out plan misunderstanding
Un Sprint Corporate Care avis client de l'utilisateur GetHuman GetHuman-grrlscou de décembre 2, 2017
Contexte du cas de GetHuman-grrlscou
GetHuman:GetHuman-grrlscou - pouvez-vous dire à nos autres Sprint Corporate Care clients quand votre cas a eu lieu?
GetHuman-grrlscou:Sure. C'était afternoon, le novembre 25.
GetHuman:Avez-vous contacté Sprint Corporate Care, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Sprint Corporate Care courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-grrlscou une liste de problèmes Sprint Corporate Care courants)
GetHuman-grrlscou:"Update account information" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-grrlscou sur le Sprint Corporate Care service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Sprint Corporate Care de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-grrlscou:Buy out plan misunderstanding
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/25/17?
GetHuman-grrlscou:I went into Sprint back in January and talked to a guy named David at the Alderwood Mall store in Lynnwood, WA. I asked about the buy out plan available and what I needed to do in order to do so. He mentioned about having my phone number, account number. After everything is said and done he said all I had to do was bring my bill from my old carrier into a Sprint store to be sent to the Corporate office, in order to receive a gift card in amount of the bill. And that was it, and I shouldn't have to pay it myself.*I recently asked again about this same deal earlier this month and talked to a girl, I do not recall her name but she did work at the same store. I went in and asked about the buy out deal that is available again making sure because my phone was stolen Feb *th around **pm.*I still wanted to switch to Sprint but I wasn't sure if I still could without my phone physically there. I continue to talk to the girl and ask if I needed my phone to do the buy out and just to switch over in general. She said that I did not need my phone and I should be just fine. Knowing that I could still switch, I went forward with this decision on Feb **th. A guy named Justin helped me this day, still at the same store and I brought in a phone that a friend had let me borrow. We got everything set up and I made sure about the buy out plan for the *rd time. Again he told me the same.*Today as of Feb. **th my dad went into the Sprint store in Yakima, WA and paid part of my bill for me. He asked about the buy out plan and the guy there said I had to send in my phone I had from U.S. Cellular along with the bill and it must be in good condition to be accepted. Knowing this I would have not switched to Sprint without my phone. I don't believe I'm the one at fault as I seeked for information about it * times and not one Sprint worker had mentioned the FULL details to me. I would love to stay and be a loyal customer to Sprint and not have to go to a competitor.
GetHuman:Quantifions votre expérience en contactant Sprint Corporate Care. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Sprint Corporate Care?
GetHuman-grrlscou:Je leur donnerais un four sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-grrlscou:Je leur donnerais un one sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Sprint Corporate Care à résoudre rapidement et efficacement votre problème?
GetHuman-grrlscou:Pour cela, je dirais two sur cinq.
GetHuman:Et enfin, des conseils pour les autres Sprint Corporate Care clients?
GetHuman-grrlscou:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Sprint Corporate Care pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-grrlscou tirés de son Sprint Corporate Care problème de service client survenu le novembre 25, 2017.