GetHuman:GetHuman-lhughes - pouvez-vous dire à nos autres Samsung clients quand votre cas a eu lieu?
GetHuman-lhughes:Yes I can. C'était afternoon, le novembre 27.
GetHuman:Avez-vous contacté Samsung, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Samsung courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-lhughes une liste de problèmes Samsung courants)
GetHuman-lhughes:"Where to buy" était la raison pour laquelle j'essayais to call.
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Samsung de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-lhughes:Customer service
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/27/17?
GetHuman-lhughes:July *, ****:**Ordered Samsung refrigerator. To be delivered July **, ****.**July **, ****:**Received a call from the delivery people. Refrigerator will not be delivered due to *large dent. Will order me a replacement. To be delivered August **, ****.**August **, ******Refrigerator was delivered with dents in the freezer drawer. Delivery company gave me Samsung Number and said I would need to call for replacement door.**August **, *****Called Samsung regarding replacement door. They gave me a number to A&E*Repairs. Said I would have to schedule the repair. A&E scheduled me for September **, ****. The smallest delivery window they could provide is between *am and *pm. (will have to have someone miss work to be there.)**September **, ******Repair man calls me after lunch to verify him coming to fix my refrigerator. He ask me if I have the door, and I explained that it was my understanding that he would be bringing the door. He informed me that they don’t carry the doors on repair van and that Samsung was to have sent me a door for him to come replace. *I then called Samsung and spoke to Tanya. She informed me that she would get everything straightened out and that If I did not hear from her the next day, to *Call back on Thursday, Sept, **, **** and she would have everything noted.**September **, ******Called Samsung, because I never heard from Tanya. This time I spoke with Kendra*(rude) Kendra informed me that the door was ordered on the **th, and that I just need to wait on the service technician to call me. She said it does not happen *“overnight” (been * days by now). Kendra informed me it would take at least (*)*days. I asked her when I need to call back if I have not heard from anyone. She*finally told me to call on Monday, September **, **** if I have not heard anything. **September **, *******:** pm I call Samsung and Diamond is who answers. I explain to Diamond that I have no issues with her, but I would like to speak to her supervisor. She gives *Bob. I explain my situation to Bob, who informs me he will have to look into*it and give me a call tomorrow (September, **, ****). I explain that NO one from*this place ever calls me back, and was that all he could tell me. He said he will *have to look into it and give me a call back tomorrow. (September **, ****)**September **, ******No calls from Samsung, No calls from A&E Repair. NOTHING**September **, *****I call Samsung AGAIN. The young man I spoke with, put me on hold while he checked on everything. Got back on the line and informed me there had been a mix up but that everything was straight and my door had been ordered, if I needed more Information, I could call A&E repair. He said he would give me the number when I was ready, I told him I was, and the number that He gave me was MY number. After I told him that was MY number, the line went blank. I googled A&E repair to get the number and called them myself. They informed me that they had a work order to repair my refrigerator on October, **, ****. I asked if the door had been ordered and they informed me that I would have to ask Samsung, because Samsung would be sending the door. I asked them when they received the work order, they informed me they received it on September **, **** *(that would be today)(wondering what happened to the door that was*ordered on the **th)**After I hung up with A&E repair, Shekema, with Samsung gave me a call, to let me know that a supervisor would be calling me today about my door. When I asked *If they had ordered the door, she informed me that A&E was ordering the door.*She explained that there was a mix up and that they had gotten everything *straightened out and that A&E was ordering the door and fixing it and that*Samsung was paying all parts and labor. She says that a supervisor will be *Calling me today and if they don’t, she will be calling me in the morning *(Thursday, September **, ****)**September **, ******Still waiting on that call from a supervisor or Shekema.*September **, *******:** pm on hold waiting on customer service. Tanya answers after ** minutes. Puts me on hold while she checks on everything. She keeps checking back in,*says they have Corporate involved and the service techs trying to straighten this *out, for me to call back this evening. (I really don’t understand why no one can *just send me a freaking replacement door.) I told her I would call in the morning*but it will be the last time. I asked her to please note in my file that it will be the *last time I will call, that after that it will have to be my lawyer calling.*At *:** Tanya called me to say that A&E ordered the door and would be at my house October **, ****. (another day I have to have someone miss work to be there) We shall see if that happens. If it does, Please Samsung, have Tanya promoted. She is the only one that has tried to be of help. (even if she did not call me back the first time I dealt with her.)
GetHuman:Quantifions votre expérience en contactant Samsung. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Samsung?
GetHuman-lhughes:Je leur donnerais un three sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-lhughes:Je leur donnerais un one sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Samsung à résoudre rapidement et efficacement votre problème?
GetHuman-lhughes:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres Samsung clients?
GetHuman-lhughes:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Samsung pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-lhughes tirés de son Samsung problème de service client survenu le novembre 27, 2017.