Kay Jewelers: complaint
Un Kay Jewelers avis client de l'utilisateur GetHuman GetHuman-couponi de novembre 30, 2017
Contexte du cas de GetHuman-couponi
GetHuman:GetHuman-couponi - pouvez-vous dire à nos autres Kay Jewelers clients quand votre cas a eu lieu?
GetHuman-couponi:Yes I can. C'était evening, le novembre 25.
GetHuman:Avez-vous contacté Kay Jewelers, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Kay Jewelers courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-couponi une liste de problèmes Kay Jewelers courants)
GetHuman-couponi:"Cancel order" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-couponi sur le Kay Jewelers service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Kay Jewelers de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-couponi:complaint
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/25/17?
GetHuman-couponi:I will NEVER SHOP AY KAY AGAIN!!!*There was a special on * items $**.** for a ring or necklace. They ran out and offered me a Rain Check. I have been call the store since Sept to check the status My husband is a disabled vet and we have to plan our Christmas far out in advance since we only get paid once a month.*I spoke with someone week before Thanksgiving, she said they are coming in. I said will I get them before Christmas.. Oh of course..*I called on Sat spoke with a sales person that said they had no rain check for me.. SMH!! I asked him to have the manager call me back.. He said she will call me back sat..No call from The Manager, so I called Corp office.. they spoke with the manager to say she will call me back Sunday.. Well still NO call.. So I had to order something from another store to get in before Christmas.. So I wanted Corp to know exactly how their customers are treated in these store.. I run a local coupon group and many others didn't get their Rain Checks either. I was the one that recommend this sale to all *k members. That looks bad on me!!*So they said the Manager wants you to call her..*I just got off the phone from her to say I'm so sorry this was all our mistake. I do have the items in now for you.. Umm... OK but I had to order other items for gifts to make sure they are here for Christmas.. She had the never to say return them and I will allow you to buy these. EXCUSE ME!!*That's all you can offer me after I got the run around for months from your store. *I already used the money we saved for those items to buy something else.. Did you not here me my husband only gets paid once a month because he is a disabled Vet. .. we don't even have the items I ordered in yet.. *I mean not even this was our mistake, let me give you a gift card for your next purchase or anything. I was in Shock for the lack of customers services.. Only worried about making a dollar.. and Didn't care about their loyal customers that share their deals with *k members and that's why they were sold out..*The store is in Jacksonville Florida in River City ******Melissa Harcus****** Shark Rd west*Jacksonville, FL ****************
GetHuman:Quantifions votre expérience en contactant Kay Jewelers. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Kay Jewelers?
GetHuman-couponi:Je leur donnerais un five sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-couponi:Je leur donnerais un five sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Kay Jewelers à résoudre rapidement et efficacement votre problème?
GetHuman-couponi:Pour cela, je dirais five sur cinq.
GetHuman:Et enfin, des conseils pour les autres Kay Jewelers clients?
GetHuman-couponi:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Kay Jewelers pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-couponi tirés de son Kay Jewelers problème de service client survenu le novembre 25, 2017.