GetHuman:GetHuman-pollack - pouvez-vous dire à nos autres Intuit clients quand votre cas a eu lieu?
GetHuman-pollack:Yes I can. C'était afternoon, le novembre 29.
GetHuman:Avez-vous contacté Intuit, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Intuit courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-pollack une liste de problèmes Intuit courants)
GetHuman-pollack:"Can't Submit Return" était la raison pour laquelle j'essayais to call.
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Intuit de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-pollack:Quicken support was incompetent, rude and probably, dishonest.
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/29/17?
GetHuman-pollack:I called what had been listed as a support number for Quicken (***-***-****). The problem was that * weeks of data had disappeared in my Quicken file. "Martin", clearly not his real name, who spoke with a very heavy Asian accent, told me it would take ** - ** minutes to retrieve my data. After ** minutes, he told me it was lost, but that he'd call back the following morning at **am. He called at **am and after an hour, * months of my data disappeared. He wanted to import a year's worth of statements from my bank, which would have involved many, many hours for me to sort out, and I said, "NO! Don't do that." He tried to persuade me otherwise, upon which I said I wanted to speak with a supervisor. He became very defensive, said he was an expert, very well trained, etc. I thanked him for his help and insisted that I wanted to speak with a supervisor. He said that none was available, but he'd have one call me. It's been * days. No one has called. Another alarming part of this experience was that he asked me for my password to my Quicken and bank! I refused.*Desperate to retrieve my data, I contacted Apple Support. What a difference, both in competence and communication. They were able to retrieve my data, but a sign was superimposed over it saying that there was a "connectivity problem" and that I must contact Quicken to resolve it. I never want to contact Quicken again. Instead, I've hired someone to help me with this. The support I received from Quicken was incompetent, rude and, most likely, dishonest. Oh, yes, he also said he was going to charge me $**!!
GetHuman:Quantifions votre expérience en contactant Intuit. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Intuit?
GetHuman-pollack:Je leur donnerais un five sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-pollack:Je leur donnerais un five sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Intuit à résoudre rapidement et efficacement votre problème?
GetHuman-pollack:Pour cela, je dirais five sur cinq.
GetHuman:Et enfin, des conseils pour les autres Intuit clients?
GetHuman-pollack:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Intuit pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-pollack tirés de son Intuit problème de service client survenu le novembre 29, 2017.