GetHuman:GetHuman-eldonben - pouvez-vous dire à nos autres Hertz - Customer Support clients quand votre cas a eu lieu?
GetHuman-eldonben:Yeah. C'était morning, le novembre 25.
GetHuman:Avez-vous contacté Hertz - Customer Support, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Hertz - Customer Support courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-eldonben une liste de problèmes Hertz - Customer Support courants)
GetHuman-eldonben:"Loyalty program" était la raison pour laquelle j'essayais to call.
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Hertz - Customer Support de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-eldonben:I need a refund for $***.** for unmerited charges.
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/25/17?
GetHuman-eldonben:On *********, our flight to Atlanta from Houston, Tx was delayed more than two hours which caused us to miss our flight to Paris, which caused us to miss our flight to Glasgow, which caused us to not be able to pick our rental car up on the appointed day, which was July *st. The day we were supposed to pick the car up, we were still in the United States being flown from Atlanta to Philadelphia that afternoon and then on to London on July *nd. However, I DID call on July *st to let Auto Europe know what was going on and that we would pick the car up the next day. I was told by Caleb that I would be charged the $***.** because I did not call by *:** p.m. I actually called him at **:** a.m. CST so I assume he was saying *:** p.m. UK time. The *nd call was after we returned home to Brent at Auto Europe at *:** CST on July **, **** who told me the charge was because the rate changed after I made my original reservation and that I needed to call Hertz. The *rd call was to Bonnie at Herz on July **, ****, who told me I would receive an e-mail in **-** business days and that Auto Europe was responsible to remove this charge. So, the original charge to my credit card was on ******* for $***.**. Even though we did not pick the car up until July *nd, when we arrived in Glasgow, we had already paid for July *st with the original charge, even though we did not have the car. Now, you're trying to charge us an additional $***.** for something that was completely out of our control. Hertz is telling us that Auto Europe is responsible and Auto Europe is telling us that it is Hertz responsiblilty. This is an e-mail I received from Auto Europe on *******: We have today received a response from Hertz, who have advised that unfortunately since the rental was opened under the modified rate due to the last minute change in time and the contract has now been closed, they are unable to adjust the billing to Auto Europe to reflect the original amount paid. As such, we are unable to adjust the billing in this instance as the booking was for an "on request" vehicle type, and the change in time did result in a change of rate.*So to you, Hertz, if you can't open the contract to get the amount, I can surely provide you with a copy of the original billing. Our Rental Record * is ********* and our Reservation ID is G**********. My name is Mildred Benton and the charge was put on my credit card, however, the reservation was made in my son-in-law's name, Jubal Cannon, as he was the designated driver. I am very unhappy with both Hertz, who I feel is giving me and Auto Europe the run-around, and Auto Europe who is actually the one who received the additional money. If I cannot get this resolved between the two of you, I WILL contact a mediator who has been very successful in getting refunds for his clients. If this were something that had been avoidable or negligent on my part, I could have understood, however, we had absolutely no control over this situation. We were trying to get to Glasgow on July *st for my granddaughter's graduation concert and her college graduation on July *nd for which we missed both occasions because of all of the delays. This circumstance with you is compounding our disappointment in not being there for those occasions for which the whole trip was planned initially. I await a, hopefully, positive response from you.*Mildred Benton******@***.com*Thank you!
GetHuman:Quantifions votre expérience en contactant Hertz - Customer Support. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Hertz - Customer Support?
GetHuman-eldonben:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-eldonben:Je leur donnerais un one sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Hertz - Customer Support à résoudre rapidement et efficacement votre problème?
GetHuman-eldonben:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres Hertz - Customer Support clients?
GetHuman-eldonben:Essayez de les traiter tôt dans la journée ou plus tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Hertz - Customer Support pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-eldonben tirés de son Hertz - Customer Support problème de service client survenu le novembre 25, 2017.