General Motors: Where to file a customer complaint online

Un General Motors avis client de l'utilisateur GetHuman GetHuman-deponde de novembre 30, 2017

Background on GetHuman-deponde's case

GetHuman: GetHuman-deponde - can you tell our other General Motors customers when your case took place?
GetHuman-deponde: Yup. It was morning, on novembre 20.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman-deponde: I used the 800-462-8782 number I found for on the GetHuman General Motors customer phone number page I was on: General Motors Customer Service Phone Number
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-deponde a list of common General Motors problems)
GetHuman-deponde: "Recall" was why I was trying to call.

GetHuman-deponde's review of General Motors customer service

GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-deponde: Where to file a customer complaint online
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-deponde: Continuous problem with **** Encore senior advisors at GM not offering satisfactory resolution for grinding noise in brake system .Who would drive a new vehicle with this ongoing problem? Get Real !
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
GetHuman-deponde: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-deponde: I'd give them a three out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
GetHuman-deponde: For that I would say four out of five.
GetHuman: And finally- any advice for other General Motors customers?
GetHuman-deponde: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour General Motors pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-deponde taken from his General Motors customer service problem that occurred on novembre 20, 2017.

General Motors

2.50 of 5 stars | 39 reviews

GetHuman-deponde's General Motors Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like General Motors, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with General Motors in any way.

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