FedEx (Canada): WORST EXPERIENCE EVER!!! Avoid if possible!!! I...
Un FedEx (Canada) avis client de l'utilisateur GetHuman GetHuman-isis_ma de novembre 28, 2017
Contexte du cas de GetHuman-isis_ma
GetHuman:GetHuman-isis_ma - pouvez-vous dire à nos autres FedEx (Canada) clients quand votre cas a eu lieu?
GetHuman-isis_ma:Sure. C'était middle of the night, le novembre 21.
GetHuman:Avez-vous contacté FedEx (Canada), et si oui, comment?
GetHuman:Et lequel de ces problèmes clients FedEx (Canada) courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-isis_ma une liste de problèmes FedEx (Canada) courants)
GetHuman-isis_ma:"Make a shipment" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-isis_ma sur le FedEx (Canada) service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients FedEx (Canada) de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-isis_ma:WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time...if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused, the customer service rep was incredibly rude and abrupt. I'm told that I can only fill out a claim form. I explain that I don't care about that and that I don't want to complain. All I want is to pick up the book. Again, I'm refused. I fill out the claim report and their grand resolution was to SEND THE BOOK BACK! I call AGAIN to find out what on earth happened and why I was made to fill out a claim only to be ignored. I'm assured that a manager will call me in ** hours. Several days later NO ONE has called me so I call yet AGAIN. The customer service rep was INCREDIBLY RUDE. I told the story again and explained that I just needed answers as I was charged for the package a month ago and needed to get this settled. The rep asked me not to think of her as a liar. I started laughing and tried to explain that of course I didn't think that and that I wasn't blaming her or anything like that. I simply wanted to get this resolved. Before I could finish she actually moved the phone a bit away and then screamed "UGHHHH CAN YOU JUST LET ME TALK! JESUS!!!" I was so shocked that I didn't know what to do. After a few moments I managed to pick my jaw off the floor and hang up. First time EVER that I've hung up on a rep. Incompetent delivery, complete lack of organization and hands down, the worst customer service I've ever received.
GetHuman:Quantifions votre expérience en contactant FedEx (Canada). Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème FedEx (Canada)?
GetHuman-isis_ma:Je leur donnerais un one sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-isis_ma:Je leur donnerais un four sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de FedEx (Canada) à résoudre rapidement et efficacement votre problème?
GetHuman-isis_ma:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres FedEx (Canada) clients?
GetHuman-isis_ma:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour FedEx (Canada) pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-isis_ma tirés de son FedEx (Canada) problème de service client survenu le novembre 21, 2017.