Comcast: Services promised but not provided* terrible cu...
Un Comcast avis client de l'utilisateur GetHuman GetHuman-borismu de novembre 29, 2017
Contexte du cas de GetHuman-borismu
GetHuman:GetHuman-borismu - pouvez-vous dire à nos autres Comcast clients quand votre cas a eu lieu?
GetHuman-borismu:Yes I can. C'était morning, le novembre 20.
GetHuman:Avez-vous contacté Comcast, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Comcast courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-borismu une liste de problèmes Comcast courants)
GetHuman-borismu:"Account access" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-borismu sur le Comcast service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Comcast de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-borismu:Services promised but not provided* terrible customer service.
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/20/17?
GetHuman-borismu:Signed up for Comcast cable over a month ago. Promised an X* system from the start and told I could pick it up at the comcast center. Went to the center and was told they did not have any there and they would mail one to my house. Three months later I still did not have it and stopped paying. Now they want to talk to me. The gal on the phone states I was not suppose to get one when I signed up as it is not in the notes. She said she would mail one to me if I updated my account. I made the payment and she said I would have it in *-* days. Here it is *-* weeks later and I still do not have it. I did not pay again and they disconnected my service again and when I call I am on hold for ** minutes before it tells me to leave my name and phone number. Left my name and phone number and never received a call back after * days. I called again and waited on hold * times for ** minutes and then I called from a friends phone and got someone right away. This just shows they do not care about their current customers. Customer service associate states I am not suppose to have an X* system and I tell him I need to speak to a supervisor. After a * minute hold the supervisor is apparently busy with another customer but the regular associate will help me instead. I ask for the corporate number and the associate tells me they do not have a corporate number and I can email Comcast. I am stuck in a contract and Comcast refuses to be held responsible for their mistakes and forces the customer to pay the price of time and anger due to no resolution. I have the corporate number thanks to this site and will call them tomorrow. I am asking they cancel the contract and end my services or provide me the X* and bring my account current at their loss, not mine.
GetHuman:Quantifions votre expérience en contactant Comcast. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Comcast?
GetHuman-borismu:Je leur donnerais un three sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-borismu:Je leur donnerais un two sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Comcast à résoudre rapidement et efficacement votre problème?
GetHuman-borismu:Pour cela, je dirais three sur cinq.
GetHuman:Et enfin, des conseils pour les autres Comcast clients?
GetHuman-borismu:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Comcast pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-borismu tirés de son Comcast problème de service client survenu le novembre 20, 2017.