Blackberry: I have been trying for * weeks to get BB to res...
Un Blackberry avis client de l'utilisateur GetHuman GetHuman-105547 de novembre 25, 2017
Background on GetHuman-105547's case
GetHuman: GetHuman-105547 - can you tell our other Blackberry customers when your case took place?
GetHuman-105547: Yeah. It was afternoon, on novembre 19.
GetHuman: Did you reach out to Blackberry, and if so, how?
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105547 a list of common Blackberry problems)
GetHuman-105547: "Where to buy" was why I was trying to call.
GetHuman-105547's review of Blackberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105547: I have been trying for * weeks to get BB to respond to my order that was never shipped. I get the same response, "I will write a ticket" No one ever follows up!!! I paid for a phone that was never shipped to me.
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
GetHuman-105547: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105547: I'd give them a one out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
GetHuman-105547: For that I would say two out of five.
GetHuman: And finally- any advice for other Blackberry customers?
GetHuman-105547: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Blackberry pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105547 taken from his Blackberry customer service problem that occurred on novembre 19, 2017.