Blackberry: I changed my email password and the phone will...

Un Blackberry avis client de l'utilisateur GetHuman ~norton de novembre 24, 2017

Background on ~norton's case

GetHuman: ~norton - can you tell our other Blackberry customers when your case took place?
~norton: Yes I can. It was evening, on novembre 19.
GetHuman: Did you reach out to Blackberry, and if so, how?
~norton: I used the 877-255-2377 number I found for on the GetHuman Blackberry customer phone number page I was on: Blackberry Customer Service Phone Number
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows ~norton a list of common Blackberry problems)
~norton: "Returns" was why I was trying to call.

~norton's review of Blackberry customer service

GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~norton: I changed my email password and the phone will no longer push email because the BB Bold will not allow access. My provider said phone is broke. BB says help is fee based. I have decided to change phones because I will not pay for instructions on how to use their product.
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~norton: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~norton: I'd give them a five out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~norton: For that I would say four out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~norton: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Blackberry pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~norton taken from his Blackberry customer service problem that occurred on novembre 19, 2017.

Blackberry

1.63 of 5 stars | 48 reviews

~norton's Blackberry Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blackberry, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blackberry in any way.

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