Bank of America: Few will agree that taking my money in a clear...
Un Bank of America avis client de l'utilisateur GetHuman gethuman-itsmyst de novembre 28, 2017
Contexte du cas de gethuman-itsmyst
GetHuman:gethuman-itsmyst - pouvez-vous dire à nos autres Bank of America clients quand votre cas a eu lieu?
gethuman-itsmyst:Yes. C'était late at night, le novembre 20.
GetHuman:Avez-vous contacté Bank of America, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Bank of America courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche gethuman-itsmyst une liste de problèmes Bank of America courants)
gethuman-itsmyst:"Complaint" était la raison pour laquelle j'essayais to call.
L'avis de gethuman-itsmyst sur le Bank of America service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Bank of America de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
gethuman-itsmyst:Few will agree that taking my money in a clear error of an online transfer is the right thing to do.
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/20/17?
gethuman-itsmyst:Few will agree that taking my money in a clear error of an online transfer is not the right thing to do, Bank of America. On June **, **** I sent an online wire from my account to my wife's account (-****) at B of A for $*,***. The next day June **, **** my wife contacted me and let me know that the funds were not in her account. I contacted my bank, Union Bank and was told the wire had been sent. I checked the account number again and it was not my wife's account number, it was the account number of a company I had worked for in the past Next Generation AE, Inc. That same day June **, **** I asked my bank Union Bank to help me return the wire, because it had gone to the wrong account. They said you have to wait * business days to file a claim against the funds at Bank of America (that the account is most likely close and B of A would return the funds). I waited and filed the claim (claim no. *******) * business days later. I also began trying to get in touch with Next Generation AE, Inc., President and B of A account signer Willy Bernard. On Aug *, **** I spoke with him by phone and he said he had called B of A. That day Aug *, **** he told B of A that the money was put in his account by error and they should return the funds to the rightful owner (Thomas Mitchell at Union Bank who sent the funds in error). I understood, from the conversion with him that his account had been overdrawn. That is no reason to take money from a low income veteran with a family to support. $*,*** is two weeks pay. I'm asking that B of A consider not taking my money to pay their debts or Willy Bernard's debts. Few will agree that taking my money in a clear error of a online transfer is not the right thing to do.
GetHuman:Quantifions votre expérience en contactant Bank of America. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Bank of America?
gethuman-itsmyst:Je leur donnerais un five sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
gethuman-itsmyst:Je leur donnerais un five sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Bank of America à résoudre rapidement et efficacement votre problème?
gethuman-itsmyst:Pour cela, je dirais five sur cinq.
GetHuman:Et enfin, des conseils pour les autres Bank of America clients?
gethuman-itsmyst:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Bank of America pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de gethuman-itsmyst tirés de son Bank of America problème de service client survenu le novembre 20, 2017.