American Airlines: Even this survey is horrible, does not allow me...
Un American Airlines avis client de l'utilisateur GetHuman ~Do you really care? de novembre 26, 2017
Background on ~Do you really care?'s case
GetHuman: ~Do you really care? - can you tell our other American Airlines customers when your case took place?
~Do you really care?: Yes I can. It was evening, on novembre 18.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Do you really care? a list of common American Airlines problems)
~Do you really care?: "Baggage problem" was why I was trying to call.
~Do you really care?'s review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do you really care?: Even this survey is horrible, does not allow me to put the real length of my wait which was over * hours.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Do you really care?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do you really care?: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Do you really care?: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Do you really care?: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour American Airlines pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Do you really care? taken from his American Airlines customer service problem that occurred on novembre 18, 2017.