Amazon: bought a refurbished product with warranty for...
Background on GetHuman-kwassef's case
GetHuman: GetHuman-kwassef - can you tell our other Amazon customers when your case took place?
GetHuman-kwassef: Yup. It was morning, on décembre 5.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kwassef a list of common Amazon problems)
GetHuman-kwassef: "Dispute a Charge" was why I was trying to call.
GetHuman-kwassef's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kwassef: bought a refurbished product with warranty for ** days, company will not get back to me as the product purchased is faulty
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-kwassef: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kwassef: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-kwassef: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-kwassef: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Amazon pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kwassef taken from his Amazon customer service problem that occurred on décembre 5, 2017.