iTunes: was not able to get a live person, everything I...

Un iTunes avis client de l'utilisateur GetHuman ~Alvin de novembre 28, 2017

Background on ~Alvin's case

GetHuman: ~Alvin - can you tell our other iTunes customers when your case took place?
~Alvin: Yup. It was afternoon, on novembre 26.
GetHuman: Did you reach out to iTunes, and if so, how?
~Alvin: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Alvin a list of common iTunes problems)
~Alvin: "Cancel order" was why I was trying to call.

~Alvin's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alvin: was not able to get a live person, everything I tried kept redirecting me to the website and after that they hang up-VERY DISAPPOINTING!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Alvin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alvin: I'd give them a two out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Alvin: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Alvin: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour iTunes pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Alvin taken from his iTunes customer service problem that occurred on novembre 26, 2017.


2.83 of 5 stars | 179 reviews

~Alvin's iTunes Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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