I have been customers with Comcast for years. W...
Un Comcast avis client de l'utilisateur GetHuman GetHuman-lennonh de novembre 29, 2017
Contexte du cas de GetHuman-lennonh
GetHuman:GetHuman-lennonh - pouvez-vous dire à nos autres Comcast clients quand votre cas a eu lieu?
GetHuman-lennonh:Yeah. C'était evening, le novembre 19.
GetHuman:Avez-vous contacté Comcast, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Comcast courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-lennonh une liste de problèmes Comcast courants)
GetHuman-lennonh:"Account access" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-lennonh sur le Comcast service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Comcast de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-lennonh:I have been customers with Comcast for years. We never was big fans but it worked for us. We moved to Jacksonville Fl. on August * of this year. We tried to have our service switched over so it would be on when we got here but the Comcast people could not find our address. When we did move here there was a card of a Comcast guy in our welcome package and we called him to get our service turned on. He said we could get the triple play with tv, internet, and monitoring for *** a month. So we said great. He made an appointment and the tech said my wife had to be home to get the cable since it is in her name. The next time the tech never came said appointments ran over. The third time they gave us a window of * to ** in the morning and didn't get there until * pm and didn't leave until after *. We then had to call the next day because everything was working but it was running slow. They then had to send anther tech out to fix that problem. After all that one week later they turn off our service saying it was for payment when we only had the service from ******* until ******. Payment was not even due until *******. The bill was *** and they said they would credit us for all the problems but they never did. The service still was not right because they gave us a phone and we never ordered a phone and they never put in the monitoring service. Yesterday our service goes off again and now they are saying they have to send someone out again. This is the worst service I have ever had with any company and I don't feel like your company cares. I would like someone to contact me and really explain why I should keep your service and not tell everyone that ask me about Comcast not to run.
GetHuman:Quantifions votre expérience en contactant Comcast. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Comcast?
GetHuman-lennonh:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-lennonh:Je leur donnerais un three sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Comcast à résoudre rapidement et efficacement votre problème?
GetHuman-lennonh:Pour cela, je dirais four sur cinq.
GetHuman:Et enfin, des conseils pour les autres Comcast clients?
GetHuman-lennonh:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Comcast pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-lennonh tirés de son Comcast problème de service client survenu le novembre 19, 2017.