United Airlines: tried to cancel and reschedule due to emergency...

Un United Airlines avis client de l'utilisateur GetHuman ~msotoprays de novembre 26, 2017

Background on ~msotoprays's case

GetHuman: ~msotoprays - can you tell our other United Airlines customers when your case took place?
~msotoprays: Sure. It was afternoon, on novembre 18.
GetHuman: Did you reach out to United Airlines, and if so, how?
~msotoprays: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~msotoprays a list of common United Airlines problems)
~msotoprays: "Frequent flyer program" was why I was trying to call.

~msotoprays's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msotoprays: tried to cancel and reschedule due to emergency death in family and was told by supervisor Lynn K* that fee could only be waived at her discretion. In other words if they felt like it, they'll waive it. If not then too bad for you. then she proceeded to hang up on me.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~msotoprays: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msotoprays: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~msotoprays: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~msotoprays: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour United Airlines pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~msotoprays taken from his United Airlines customer service problem that occurred on novembre 18, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~msotoprays's United Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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