Time Warner: Worst service I have ever had, I moved somewher...

Un Time Warner avis client de l'utilisateur GetHuman GetHuman-thomasv4 de décembre 1er, 2017

Background on GetHuman-thomasv4's case

GetHuman: GetHuman-thomasv4 - can you tell our other Time Warner customers when your case took place?
GetHuman-thomasv4: Yes I can. It was afternoon, on novembre 25.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman-thomasv4: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-thomasv4 a list of common Time Warner problems)
GetHuman-thomasv4: "Account Access" was why I was trying to call.

GetHuman-thomasv4's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-thomasv4: Worst service I have ever had, I moved somewhere that couldn't get fios. So I'm burdened with a large bill and terrible service. I have had their service for almost a year and ask for a * day grace period till I can make the full payment. The response was we cannot help you. THIS IS THE WORST COMPANY AND I WILL NEVER GET THEIR SERVICES AGAIN!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-thomasv4: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-thomasv4: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-thomasv4: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-thomasv4: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Time Warner pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-thomasv4 taken from his Time Warner customer service problem that occurred on novembre 25, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

GetHuman-thomasv4's Time Warner Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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