Social Security: Many questions by robot, then long wait , then...
Un Social Security avis client de l'utilisateur GetHuman ~Sarah h. de novembre 26, 2017
Background on ~Sarah h. 's case
GetHuman: ~Sarah h. - can you tell our other Social Security customers when your case took place?
~Sarah h. : Yes I can. It was middle of the night, on novembre 24.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarah h. a list of common Social Security problems)
~Sarah h. : "File a report" was why I was trying to call.
~Sarah h. 's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarah h. : Many questions by robot, then long wait , then agent brusque and unconcerned about my missing check. Poor customer service.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~Sarah h. : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarah h. : I'd give them a five out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~Sarah h. : For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~Sarah h. : Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Social Security pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarah h. taken from his Social Security customer service problem that occurred on novembre 24, 2017.