Progressive Insurance: ** minutes on hold so far.... they picked up ab...
Un Progressive Insurance avis client de l'utilisateur GetHuman ~REDNERD de novembre 28, 2017
Background on ~REDNERD's case
GetHuman: ~REDNERD - can you tell our other Progressive Insurance customers when your case took place?
~REDNERD: Yes. It was middle of the night, on novembre 24.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~REDNERD a list of common Progressive Insurance problems)
~REDNERD: "Make/Chase a claim" was why I was trying to call.
~REDNERD's review of Progressive Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~REDNERD: ** minutes on hold so far.... they picked up about ** minutes into the wait. i told them i was moving out of state and needed to see how my policy would change. They put me back on hold saying that it would only be a minute or two before i can talk to the 'correct' agent. At this point I'm almost curious how long it will take for someone to pickup, but i'm afraid my cordless will die before they do pickup.
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~REDNERD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~REDNERD: I'd give them a two out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~REDNERD: For that I would say one out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~REDNERD: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Progressive Insurance pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~REDNERD taken from his Progressive Insurance customer service problem that occurred on novembre 24, 2017.