NY State Electric & Gas: the *st time I called I waited ** mins, the *nd...

Un NY State Electric & Gas avis client de l'utilisateur GetHuman GetHuman-396777 de novembre 21, 2017

Background on GetHuman-396777's case

GetHuman: GetHuman-396777 - can you tell our other NY State Electric & Gas customers when your case took place?
GetHuman-396777: Yeah. It was morning, on novembre 20.
GetHuman: Did you reach out to NY State Electric & Gas, and if so, how?
GetHuman-396777: I used the 800-572-1111 number I found for on the GetHuman NY State Electric & Gas customer phone number page I was on: NY State Electric & Gas Customer Service Phone Number
GetHuman: And which of these common NY State Electric & Gas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396777 a list of common NY State Electric & Gas problems)
GetHuman-396777: "Book appointment" was why I was trying to call.

GetHuman-396777's review of NY State Electric & Gas customer service

GetHuman: So how would you sum up your experience for GetHuman's NY State Electric & Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396777: the *st time I called I waited ** mins, the *nd time I called (an hour after my *st attempt)...the message said a four min wait--it is * mins later and I am still waiting--in private industry there would be an opening for a new cust service mgr.
GetHuman: Let's quantify your experience contacting NY State Electric & Gas. On a scale of 1 to 5, how easy is it go get help on a NY State Electric & Gas problem?
GetHuman-396777: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396777: I'd give them a five out of five on communication.
GetHuman: And what about NY State Electric & Gas's ability to quickly and effectively address your problem?
GetHuman-396777: For that I would say four out of five.
GetHuman: And finally- any advice for other NY State Electric & Gas customers?
GetHuman-396777: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour NY State Electric & Gas pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396777 taken from his NY State Electric & Gas customer service problem that occurred on novembre 20, 2017.

NY State Electric & Gas

1.50 of 5 stars | 2 reviews

GetHuman-396777's NY State Electric & Gas Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like NY State Electric & Gas, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with NY State Electric & Gas in any way.

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