Bank of America: terrible. I think i got to a rep by cursing and...
Un Bank of America avis client de l'utilisateur GetHuman GetHuman-70515 de novembre 23, 2017
Background on GetHuman-70515's case
GetHuman: GetHuman-70515 - can you tell our other Bank of America customers when your case took place?
GetHuman-70515: Yes I can. It was evening, on novembre 20.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-70515 a list of common Bank of America problems)
GetHuman-70515: "Change PIN" was why I was trying to call.
GetHuman-70515's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-70515: terrible. I think i got to a rep by cursing and throwing a **** fit on the phone to the automated machine. I guess if you say **** then it realizes you need a rep.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
GetHuman-70515: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-70515: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
GetHuman-70515: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America customers?
GetHuman-70515: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Bank of America pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-70515 taken from his Bank of America customer service problem that occurred on novembre 20, 2017.