Bank of America: I called the *** number. They were very helpful...

Un Bank of America avis client de l'utilisateur GetHuman ~werkinit de novembre 28, 2017

Background on ~werkinit's case

GetHuman: ~werkinit - can you tell our other Bank of America customers when your case took place?
~werkinit: Yes. It was afternoon, on novembre 19.
GetHuman: Did you reach out to Bank of America, and if so, how?
~werkinit: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~werkinit a list of common Bank of America problems)
~werkinit: "Change PIN" was why I was trying to call.

~werkinit's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~werkinit: I called the *** number. They were very helpful, answered almost immediately. The number sends you to the "customer advocate" line. I called to see if I owed any money from quite some time ago, and they connected me promptly. The number I was given for recovery services was ***-***-****.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~werkinit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~werkinit: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~werkinit: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~werkinit: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Bank of America pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~werkinit taken from his Bank of America customer service problem that occurred on novembre 19, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~werkinit's Bank of America Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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