American Airlines: My family and I were returning from a vacation...
Un American Airlines avis client de l'utilisateur GetHuman gethuman-laureno de novembre 28, 2017
Contexte du cas de gethuman-laureno
GetHuman:gethuman-laureno - pouvez-vous dire à nos autres American Airlines clients quand votre cas a eu lieu?
gethuman-laureno:Yeah. C'était evening, le novembre 19.
GetHuman:Avez-vous contacté American Airlines, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients American Airlines courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche gethuman-laureno une liste de problèmes American Airlines courants)
gethuman-laureno:"Update Reservation" était la raison pour laquelle j'essayais to call.
L'avis de gethuman-laureno sur le American Airlines service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients American Airlines de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
gethuman-laureno:My family and I were returning from a vacation in Mexico and had to go through customs in Miami with a *-*** hr layover. Apparently several flight that had been delayed due to mechanical issues came in at the same time our flight did, causing the customs area to be over run with people. This also caused a delay in the luggage coming off the plane.**When we finally got our luggage and proceeded to recheck our bags for our connecting domestic flight to Boston, an American airline attendants pulled a us out of line and told us to go to the terminal for our connecting flight, but I hadn't rechecked the luggage and the attended said just follow me. Got to the terminal with ** at *:** a *** hr before departure and they refused to let us check our bags I explained to the attendant that our flight hadn't even boarded yet, so why couldn't we check our bags and get on the flight. They said no, we had to get in line and rebook our flight. We were in the line at *:** pm and our flight wasn't scheduled to take off till *:** pm. American left my family of * (me, my husband and our * kids) stranded in the airport for over ** hours. No compensation, nothing. What was supposed to take less than * hours of travel took ** hours with * kids ranging from * years old to **! We were not the only ones, there were hundreds of people stranded in the American terminal in Miami on Friday July **th. They had to set up cots to accommodate people because all the hotel's were full. We were put on stand by *x starting at *am, after checking in at * am on the **th and finally got out of Miami at **:** pm. We flew into Philadelphia where we were told we would be put on a connecting flight to Boston. When we arrived in Philadelphia we were told they only had * seats on the next flight! Luckily * people didn't show so we got on that flight and into Boston around * p m. Only to had to hunt down the luggage that had originally kept us from getting on our original flight. I've attached a picture of the line at the airport at *:** pm on ** July. In addition this flight left early, at *:**. There were so many people trying to get out on standby flights I believe American bumped my family and gave away our seats. I've sent * email complaints to the airlines, the first of which was replied to in ** hrs and the *nd in a week. Both emails they sent back to me seem to be identical in content. Tried to contact a person because they keep saying that I missed my connection, but I didn't they wouldn't let us board.
GetHuman:Quantifions votre expérience en contactant American Airlines. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème American Airlines?
gethuman-laureno:Je leur donnerais un four sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
gethuman-laureno:Je leur donnerais un one sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de American Airlines à résoudre rapidement et efficacement votre problème?
gethuman-laureno:Pour cela, je dirais one sur cinq.
GetHuman:Et enfin, des conseils pour les autres American Airlines clients?
gethuman-laureno:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour American Airlines pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de gethuman-laureno tirés de son American Airlines problème de service client survenu le novembre 19, 2017.