American Airlines: Bad Service

Un American Airlines avis client de l'utilisateur GetHuman GetHuman-pattonc de novembre 29, 2017

Background on GetHuman-pattonc's case

GetHuman: GetHuman-pattonc - can you tell our other American Airlines customers when your case took place?
GetHuman-pattonc: Yup. It was morning, on novembre 25.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman-pattonc: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pattonc a list of common American Airlines problems)
GetHuman-pattonc: "Cancel flight" was why I was trying to call.

GetHuman-pattonc's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pattonc: Bad Service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-pattonc: Terrible customer service They do not know how to complete a reservation? Not talk to a customer. Fly anything but American
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-pattonc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pattonc: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-pattonc: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-pattonc: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour American Airlines pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pattonc taken from his American Airlines customer service problem that occurred on novembre 25, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

GetHuman-pattonc's American Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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