AT&T: Report a poor customer service experience
Un AT&T avis client de l'utilisateur GetHuman GetHuman-ldyjrw de décembre 1er, 2017
Contexte du cas de GetHuman-ldyjrw
GetHuman:GetHuman-ldyjrw - pouvez-vous dire à nos autres AT&T clients quand votre cas a eu lieu?
GetHuman-ldyjrw:Yeah. C'était afternoon, le novembre 24.
GetHuman:Avez-vous contacté AT&T, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients AT&T courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-ldyjrw une liste de problèmes AT&T courants)
GetHuman-ldyjrw:"Device Support" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-ldyjrw sur le AT&T service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients AT&T de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-ldyjrw:Report a poor customer service experience
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/24/17?
GetHuman-ldyjrw:Manager at ** Eastex Freeway and FM **** on Sunday January **st **** reluctant and unwillingness to help find a resolution to insuring I had a working phone since the technical location was closed. Only options were go to the tech store on Monday or pay $***.** for a new phone. When my brand new phone purchased December *th **** just short of two months suddenly shut down and never came back on again. As with most people today my cell phone is my one and only telephone. I have to pay for the new, none working phone and for service to it and be let without any form of phone communication and she seem to think this was helping a long term customer. I have been a customer loyal customer from Houston Cellular to Cingular Cellular to AT&T I have never had cellular service with any other provider from one merger to the next and to have not just one but two members of your management team treat me unfairly for what was such a simple fix after much probing and constant questions I had to ask to finally get the manager in charge to say if I had an old phone at home they could put a new Sim card in it and activate it. She did not willing offer this to me I had to pull this option out of her by informing her to do without a phone or paying $***.** was unacceptable by asking her if they could provide me a loaner phone or something to use. I confirmed with the manager before I let I would not have to start the process all over again and wait in line. She said no just tell them I had a nice appointment with the same rep Trineisha because it would take just a few minutes to put the new sim card in the phone. When I returned Trineisha was on a break I * told by Lisa another person in charge a ND I was told by her I could wait for her to get off her break or get in line again and wait. I asked Lisa to get the other managers I spoke with earlier. Lisa went to the back and returned to say again I can wait for the rep to get off her break. I again informed her this is unacceptable and stated no one can take a few minutes to put in a sim card* wait for it she asked to see the phone, reached into a pouch she had around her waist pulled out a stack of Sim cards took off the case and back off my phone put it in and activated the phone. She could have confirmed with the other manager and took care of my issue minutes upon me entering the store instead they choose to purposely make me wait and get upset after the many many years of being with the same company write my first complaint letter. **The other reason for my complaint is, the only option at the technology store was a refurbished phone for replacement of a new phone barely two months old at brand new phone price. No adjustments and phone we know has already had an issue or two at the warranty doesn't start over on a phone that has had problems before will only have a ** month warranty. They only had two phones to choose from another I just didn't have time to deal with because I had to get to work. Again unacceptable to have to pay for something you don't have a new gold galaxy s* phone that works like new. **Joanelle Washington ****-***-****
GetHuman:Quantifions votre expérience en contactant AT&T. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème AT&T?
GetHuman-ldyjrw:Je leur donnerais un four sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-ldyjrw:Je leur donnerais un three sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de AT&T à résoudre rapidement et efficacement votre problème?
GetHuman-ldyjrw:Pour cela, je dirais four sur cinq.
GetHuman:Et enfin, des conseils pour les autres AT&T clients?
GetHuman-ldyjrw:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour AT&T pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-ldyjrw tirés de son AT&T problème de service client survenu le novembre 24, 2017.