Microsoft - Tech Support: Microsoft Poor product quality and customer service
Un Microsoft - Tech Support avis client de l'utilisateur GetHuman GetHuman-yaninaa de novembre 29, 2017
Contexte du cas de GetHuman-yaninaa
GetHuman:GetHuman-yaninaa - pouvez-vous dire à nos autres Microsoft - Tech Support clients quand votre cas a eu lieu?
GetHuman-yaninaa:Sure. C'était evening, le novembre 24.
GetHuman:Avez-vous contacté Microsoft - Tech Support, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Microsoft - Tech Support courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-yaninaa une liste de problèmes Microsoft - Tech Support courants)
GetHuman-yaninaa:"Update Account Information" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-yaninaa sur le Microsoft - Tech Support service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Microsoft - Tech Support de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-yaninaa:Microsoft Poor product quality and customer service
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/24/17?
GetHuman-yaninaa:I would like to share my experience with Microsoft product and customer service and to explain why I would switch to Apple. I purchased Surface Pro * as a gift to a friend of mine that loves all Google and Microsoft products. He uses it for investments and stocks purposes mostly and it sits on his night stand and all times so when the stocks exchange opens * am eastern time (we are located at central time zone) he don't have to get up and go to his office. One morning he wakes up and his display is cracked. I called Microsoft Customer support and I was told "as far as your device is under a warranty send it to us and we will send you replacement". I did that and about a week later I got an email that my device is shipped. About another week later, after I still don't have my devise or trucking number I called Microsoft to check what is going on and I was told my device didn't pass an inspection, there are no notes why (obviously it wasn't dropped due to the fact there are absolutely no damages to the devise-not a single scratch) and they returned the same broken devise to me without calling me or notifying me anyhow that it wound go under warranty and to give me an option even to pay for the repair due to the fact that it is a Microsoft policy to return the old device with about *-** business days shipping (another * weeks) and I have to send it back again to out of warranty department- RIDICULOUS. So after half our arguing how is that possible and to try to make any sense of this I gave up and decided to wait for my device to come and take it somewhere to get it fixed. Four days later I got a call from Microsoft customer service to ask me for my experience with my NEW devise???!!! At this point I totally lost my patience, I explained my situation and after I was told ** times "I am so sorry about that" but at the end nothing can be done I asked to speak with a Supervisor- guess what happened- I was on hold for ** min and of course I hang up. Next day I called again and same thing- ** min hold and no Supervisor is available.* No surprise-with this kind of poor customer service I am sure all supervisors are quite busy*Just to add up to this, * days after I wrote the above impression from Microsoft and its products, I was on the phone for about * hours for those * days, I spoke with Brian, Jessica and * more people which supposedly been a Supervisors, barely speaking English, who were totally not competent and helpful. * So I purchased a device for $***, it got broken by itself, I send it to the manufacturer and almost a month down the road no one is able to tell me where is my device but I am still getting calls from customer service center to ask me if I am happy with my replacement- I am speechless!!!!!!!!! * *So this is how Microsoft Customer Service works, how it stands behind its name and products!**I will share my experience with everybody I know and I am definitely selling this product- if I ever get it back, and purchasing IPad. I had to bite such an embarrassment purchasing Microsoft product as a gift- would NEVER do same mistake in a lifetime again
GetHuman:Quantifions votre expérience en contactant Microsoft - Tech Support. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Microsoft - Tech Support?
GetHuman-yaninaa:Je leur donnerais un four sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-yaninaa:Je leur donnerais un three sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Microsoft - Tech Support à résoudre rapidement et efficacement votre problème?
GetHuman-yaninaa:Pour cela, je dirais four sur cinq.
GetHuman:Et enfin, des conseils pour les autres Microsoft - Tech Support clients?
GetHuman-yaninaa:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Microsoft - Tech Support pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-yaninaa tirés de son Microsoft - Tech Support problème de service client survenu le novembre 24, 2017.