Facebook: To whom it may concern, My name is James Jones. I...
Un Facebook avis client de l'utilisateur GetHuman GetHuman-bj2 de novembre 30, 2017
Contexte du cas de GetHuman-bj2
GetHuman:GetHuman-bj2 - pouvez-vous dire à nos autres Facebook clients quand votre cas a eu lieu?
GetHuman-bj2:Yes. C'était late at night, le novembre 21.
GetHuman:Avez-vous contacté Facebook, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Facebook courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-bj2 une liste de problèmes Facebook courants)
GetHuman-bj2:"Merge Pages" était la raison pour laquelle j'essayais to contact.
L'avis de GetHuman-bj2 sur le Facebook service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Facebook de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-bj2:To whom it may concern, My name is James Jones. I...
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/21/17?
GetHuman-bj2:To whom it may concern,**My name is James Jones. I have a personal account and business page on Facebook.*Personal: https:**www.facebook.com*afterglowpower*Business: https:**www.facebook.com*afterglowpowerwashing*?ref*hl**I advertise my business on local buy, sell, trade, business, and real estate groups on Facebook.**Today I receive a notice from Facebook that I have been restricted from posting or joining any groups until Dec. **th.**You're temporarily restricted from joining and posting to groups until December ** at *:**am.*RESTRICTION ONEnds December ** at *:**am***I believe this is an unfair restriction. I contacted the help desk and they gave me some generic reasons but nothing specific.**These are the reasons they sent me:**) You joined too many groups.**) You spammed groups and got reported**) You started direct messaging members and they reported you.**) You did a repetitive action and were warned.**I have not violated any of these rules in any way.**I joined these groups to advertise my business with their (admins) permission. I only belong to ** groups total on my account. I post an ad on each group once a week and delete or bump the previous weeks ad when I post the new one. I have never spammed any group ever. The only direct message I have posted was to the group admin thanking them for adding me to the group. They have all responded with a very positive comment. I have never direct messaged any member of any group personally. I have never been warned about repetitive action from any group. It's my belief that a member of a group or groups has maliciously reported a bogus complaint because of business related competition. If this be the case how can they do this with out proof? And how can Facebook restrict me with out a specific explaination? I have never had business competitors complain about my behavior or ethics since Ive been in business since ****. I do not practice any actions in these groups different than anyone else posting business ads. I am a professional businessman and do not deserve to be treated in this manner. This is unfair and needs to be corrected ASAP.*Thank you!*James Jones
GetHuman:Quantifions votre expérience en contactant Facebook. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Facebook?
GetHuman-bj2:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-bj2:Je leur donnerais un three sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Facebook à résoudre rapidement et efficacement votre problème?
GetHuman-bj2:Pour cela, je dirais two sur cinq.
GetHuman:Et enfin, des conseils pour les autres Facebook clients?
GetHuman-bj2:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Facebook pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-bj2 tirés de son Facebook problème de service client survenu le novembre 21, 2017.