Build-A-Bear Workshop, Inc.: Was overcharged, waited in line for * hrs due t...
Un Build-A-Bear Workshop, Inc. avis client de l'utilisateur GetHuman GetHuman-megpie de décembre 8, 2017
Contexte du cas de GetHuman-megpie
GetHuman:GetHuman-megpie - pouvez-vous dire à nos autres Build-A-Bear Workshop, Inc. clients quand votre cas a eu lieu?
GetHuman-megpie:Yup. C'était morning, le novembre 28.
GetHuman:Avez-vous contacté Build-A-Bear Workshop, Inc., et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Build-A-Bear Workshop, Inc. courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-megpie une liste de problèmes Build-A-Bear Workshop, Inc. courants)
GetHuman-megpie:"Warranty claim" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-megpie sur le Build-A-Bear Workshop, Inc. service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Build-A-Bear Workshop, Inc. de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-megpie:Was overcharged, waited in line for * hrs due to poor staffing, and treated poorly.
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/28/17?
GetHuman-megpie:Took my nieces and nephew (triplets) to Build a Bear for the *th birthday. I also have two kids of my own. There was one girl working when we first arrived in the store. She ran between stuffing the bears and the register and the stuffing machine even ran out and she had to run to get more. I felt sorry for the worker...Then another girl arrived and seemed annoyed right from the start. I asked if they had the purple care bear in back because there were not any our front. She told me to go online and purchase what I wanted. I told her that I was treating the kids for their birthday and we could not leave empty handed especially after how long we waited in like already and how excited they were. Well, after waiting * hours in like, the kids were getting tired and cranky. My * year old child was screaming and had to be changed. I handed my husband my card and told him to purchase the items. When he came out with the receipt I noticed I was overcharged. I went back inside to resolve it and the the register worker told me I would have to get back in line...and wait another hour?? I refused and she said that I was charged what I was supposed to be charged..Still not budging she finally said she could refund me * dollars...even though I was supposed to get **. I had enough and walked out. The whole experience was terrible. After waiting in the * hr line the least we could have gotten was good customer service. the worker who stuffed the bears was overworked and had no energy left by the time we got to her.
GetHuman:Quantifions votre expérience en contactant Build-A-Bear Workshop, Inc.. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Build-A-Bear Workshop, Inc.?
GetHuman-megpie:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-megpie:Je leur donnerais un one sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Build-A-Bear Workshop, Inc. à résoudre rapidement et efficacement votre problème?
GetHuman-megpie:Pour cela, je dirais two sur cinq.
GetHuman:Et enfin, des conseils pour les autres Build-A-Bear Workshop, Inc. clients?
GetHuman-megpie:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Build-A-Bear Workshop, Inc. pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-megpie tirés de son Build-A-Bear Workshop, Inc. problème de service client survenu le novembre 28, 2017.